The 9-1-1 IT Systems Technician position is a specialized position supporting the 911 IT frameworks and gear situated at the Philadelphia Fire Department's Communications Center (FCC) and all Fire Stations. The position is answerable for aiding the day by day tasks and upkeep of the different PC administrations and stages supporting the FCC and Fire Station 911 day by day activities. Obligations incorporate stage upkeep, issue investigating, issue goals and every day checking of all parts of the creation condition. The position works with the different merchants of the FCC's hardware, programming and framework to oversee and bolster changes in the earth.
This position will screen and provide details regarding all exercises supporting the FCC and Fire Station 911 frameworks. Predictable unwavering quality during typical work hours and off-hours accessibility is required.
This position requires coordination with numerous City and State offices; thusly, an expert disposition, client care aptitudes, alongside the capacity to work inside groups and hierarchical units is vital.
The position is required to have the adaptability to aid different regions varying. The fruitful up-and-comer must live in the City of Philadelphia or build up main living place in the City of Philadelphia inside a half year of work.
IT Systems Technician Job Description :
Add to the coherence of 9-1-1 PC benefits by giving everyday specialized help and merchant oversight
• Answers Fire 911 clients' requests face to face and by means of phone concerning frameworks and programming activities.
• Assists Firefighters on getting to CAD PC frameworks and programming, including security and secret phrase issues.
• Acts as first level assistance work area collaborator to offer specialized help in addressing questions relating to CAD, Intermedix and 911 frameworks programming applications and PC gear.
• Answers, assesses, and organizes approaching calls, voice message, email and in-person demands for help and sets end-client desires for goals time and imparts changes in status as fundamental.
• Stay side by side of the most recent improvements in 9-1-1 innovation
• Review plans and proposition to dissect and redesign the current frameworks; give contribution to registering approaches and methods; aid the establishment and approval of new or updated programming and equipment
• Participate in RFP, RFI, proposition and agreement audits and merchant determination; give seller oversight; screen SLA consistence; survey expectations and invoicing
• Support the upkeep of and upgrades to 9-1-1 frameworks by regulating sellers and testing and arrangement exercises
• Support the conveyance of PC administrations to the 9-1-1 territory inside assigned expense and plan and inside spending plan
This position will screen and provide details regarding all exercises supporting the FCC and Fire Station 911 frameworks. Predictable unwavering quality during typical work hours and off-hours accessibility is required.
This position requires coordination with numerous City and State offices; thusly, an expert disposition, client care aptitudes, alongside the capacity to work inside groups and hierarchical units is vital.
The position is required to have the adaptability to aid different regions varying. The fruitful up-and-comer must live in the City of Philadelphia or build up main living place in the City of Philadelphia inside a half year of work.
IT Systems Technician Job Description :
Add to the coherence of 9-1-1 PC benefits by giving everyday specialized help and merchant oversight
• Answers Fire 911 clients' requests face to face and by means of phone concerning frameworks and programming activities.
• Assists Firefighters on getting to CAD PC frameworks and programming, including security and secret phrase issues.
• Acts as first level assistance work area collaborator to offer specialized help in addressing questions relating to CAD, Intermedix and 911 frameworks programming applications and PC gear.
• Answers, assesses, and organizes approaching calls, voice message, email and in-person demands for help and sets end-client desires for goals time and imparts changes in status as fundamental.
• Stay side by side of the most recent improvements in 9-1-1 innovation
• Review plans and proposition to dissect and redesign the current frameworks; give contribution to registering approaches and methods; aid the establishment and approval of new or updated programming and equipment
• Participate in RFP, RFI, proposition and agreement audits and merchant determination; give seller oversight; screen SLA consistence; survey expectations and invoicing
• Support the upkeep of and upgrades to 9-1-1 frameworks by regulating sellers and testing and arrangement exercises
• Support the conveyance of PC administrations to the 9-1-1 territory inside assigned expense and plan and inside spending plan
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